Just One Thing: How simple changes can transform your life

Return and Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

1. Eligibility for Returns

• You may return items within 30 days of receiving your order.
• The item must be in original condition—unused, unwashed, and with all original tags and packaging intact.
• Certain items, such as personalized or custom products, gift cards, and final sale items, may not be eligible for returns. Please check the product description for details.

2. How to Return an Item

• Contact our Customer Service team at [email/contact link] to initiate the return process.
• You may be asked to provide proof of purchase or your order number.
• Once your return is approved, you will receive instructions on how to ship the item back to us.

3. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refund Process

• Once we receive and inspect your returned item, we will process your refund.
• Refunds will be issued to the original payment method within 7-10 business days of receiving the return.
• Please note that shipping costs are non-refundable.

5. Exchanges

• If you wish to exchange an item, we recommend returning the item for a refund and placing a new order for the desired item.
• Alternatively, if the exchange is for a defective item, we will cover the cost of shipping for the replacement.

6. Damaged or Defective Items

• If your item is damaged or defective, please contact us within 7 days of receiving the product.
• We will arrange for a replacement or issue a full refund, including return shipping costs.

7. Late Returns

• Returns requested after 30 days from the date of purchase may be subject to a restocking fee or denied.

Shipping Policy

Thank you for shopping with us! We want to make sure you have a smooth and enjoyable shopping experience, so please review our shipping policy below.

1. Processing Time

• Orders are typically processed within 1-3 business days after payment is received and cleared.
• Orders placed after 3 PM (in your local time zone) or on weekends/holidays may be processed the next business day.
• You will receive an email notification with tracking information once your order has been shipped.

2. Shipping Methods and Costs

• We offer a variety of shipping options to meet your needs:
  • Standard Shipping: Typically arrives in 5-7 business days.
  • Expedited Shipping: Typically arrives in 2-3 business days.
  • Overnight Shipping: Guaranteed next-day delivery (if ordered by 12 PM).
• Shipping rates are calculated based on the weight and destination of your order. You can view the shipping cost at checkout before confirming your order.

3. Free Shipping

• We offer free standard shipping on orders over £50.00 (subject to exclusions). Free shipping will be applied automatically at checkout.

4. International Shipping

• We offer international shipping to select countries. Shipping costs and delivery times will vary depending on the destination.
• Please note that international customers are responsible for any customs duties, taxes, or fees incurred during the shipping process.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order’s progress through the carrier’s website or by clicking on the tracking link provided in your confirmation email.

6. Shipping Delays

• While we strive to deliver your order within the estimated time frame, shipping times may be affected by factors such as weather, customs delays, or carrier issues. We are not responsible for delays caused by the carrier.
• If your order is significantly delayed, please contact our Customer Service team for assistance.

7. Undeliverable Orders

• If a shipment is returned to us due to an incorrect address or failed delivery attempts, we will contact you to resolve the issue. A re-shipping fee may apply.

8. Lost or Stolen Packages

• If your package is lost or stolen, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue. However, we are not responsible for packages that are confirmed as delivered but go missing after delivery.
• We recommend using a secure location for delivery to minimize the risk of lost or stolen items.

9. Damaged Packages

• If you receive a damaged item, please contact us within 7 days of delivery. Provide photos of the damaged item and packaging, and we will work with you to resolve the issue by offering a replacement or refund.

10. Address Accuracy

• Please ensure your shipping address is correct and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address details.